New Moon Wellness is committed to providing quality services to you and this policy outlines our ongoing obligations in respect to how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information when you use the website located at www.newmoonwellnessretreats.com (the ‘website’) and all related sites, data, software and other services provided by us (the "Services").
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information that identifies an individual. Personal Information we collect include: names, addresses, email addresses, phone number, credit card number, or other payment information. (‘Personal Information’).
This Personal Information is obtained via purchasing a ticket to New Moon Wellness retreats, subscribing to our mailing list and/or waiting list.
We collect your Personal Information for the primary purpose of providing our services to you. This policy does not apply to any information regarding other people you provide information for, such as purchasing tickets on behalf of other people.
Any personal information collected by New Moon Wellness will be documented and stored. This may be via the telephone, email, mail, fax or directly through our website or through your use of the services. For all ticket holders, we will check your photo identification upon your entry into the event, to confirm that you are over 18 years old. Information shown on your photo identification will not be stored in any permanent form.
Any of the Personal Information we collect from you will be used in one of the following ways:
To register your details for our Services
To send you confirmation email, tickets, receipt and event information once registered
To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs.
To administer a contest, promotion, survey or other site feature.
To send periodic newsletters and emails
‘Sensitive information’ is defined in the Privacy Act to include medical and health information. To secure a ticket to New Moon Wellness retreats, you must provide details of previous and current medical history and medications you are currently taking. In accordance with governing professional bodies and the Australian Health Practitioner Regulation Agency (AHPRA), we legally cannot ‘treat’ you with acupuncture and massage services unless ‘Sensitive Information’ has been acquired from the purchaser.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained (acupuncture and massage purposes)
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you.
Where information is shared with third parties, they are obligated to observe the confidential nature of such information and are prohibited from using any, or all of this information other than for the purpose for which it was provided. New Moon Wellness does not share any personal information with third parties for any unknown or unrelated uses.
We will only disclose personal information to an unrelated third party with your consent. However, we may disclose your Personal Information in the following circumstances:
If required by law: We will disclose your personal information if we believe in good faith that we are permitted or required to do so by law, including in response to a court order, subpoena or other legal demand or request.
To protect our interests: We may disclose your personal information if we feel this is necessary in order to protect or defend our legitimate rights and interests, or those of our users, employees, directors or shareholders, and/or to ensure the safety and security of the platform.
In the context of a business transfer: We may transfer your personal information to any person or company that acquires all or substantially all of the assets or business of us, or on a merger of our business, or in the event of our insolvency.
Security of Personal Information
When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information in an attempt, to stop your information being intercepted or read by unauthorised persons. When credit card details are collected, we simply pass them on to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and on receipt.
The transmission of information via the internet is not completely secure and we cannot guarantee the security of user information at any time. We accept no liability for breach of security or any unintended disclosure, loss or misuse of any information or data or for the actions of any third parties that may obtain any information or data.
You acknowledge and agree that you provide your personal information at your own risk.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you to verify, change or update the details you have submitted to us, you may do so by contacting us via firstname.lastname@example.org. Our security procedures mean that we may request proof of identity before we reveal information. You have the right to access your information at anytime
Communications and Opting Out
New Moon Wellness uses personal information for essential communications, such as emails, accounts information, and critical service details. We may also use this personal information for other purposes referred to at Use of Personal Information above, including some promotional emails. If we ask for your Personal Information for a secondary reason, like notifying you of services and special offers we think you may enjoy, we will either ask you directly for your express consent, or provide you with an opportunity to decline or opt-out.
If you have selected YES to receive email notifications, the email address you provide may be used to send you information and updates, occasional company news, related product or service information, etc.
If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at
Alternatively, you can click on the 'unsubscribe from this list' link at the bottom of any of the newsletters you have received to review and update your personal details.